Returns and exchanges

Under the Consumer Protection Act, you have the right to withdraw from the purchase and return the goods within 14 days of receiving them, without giving a reason.

How to return goods

• Tell us that you are withdrawing from the purchase: fill in the standard withdrawal form or send us another clear statement by post, through the contact form or by phone on +359 893 883 030.
• Send the goods to: Ambra Beauty EOOD, 3 Sredna Gora St, 8000 Burgas, Bulgaria, phone +359 893 883 030, Mon-Fri 8:30-17:30, Sat 9:00-13:00. The cost of returning the goods is borne by us.
• The goods must be in their original packaging, without traces of use and with their presentation intact.

Refund

We refund the amount paid within 14 days of the day we receive your notice of withdrawal. We may withhold the refund until we receive the goods back or until you show that you have sent them. For cash on delivery, the amount is refunded to a bank account you give us.

When goods cannot be returned

The right of withdrawal does not apply to sealed goods that were unsealed after delivery and cannot be returned for reasons of health protection or hygiene (Art. 57, item 5 of the Consumer Protection Act), for example opened cosmetics and perfumes with the foil removed.

Complaints and disputes

If you have a complaint, please contact us first and we will look for a solution. You can also turn to the Commission for Consumer Protection (KZP): 4A Slaveykov Sq, 1000 Sofia, phone 0700 111 22, info@kzp.bg, kzp.bg. Through the KZP you can also ask for out-of-court (alternative) settlement of the dispute by a conciliation committee.